Most questions customers ask. 

How long does it take to install my in-ground pool?  It usually takes approxiametely a week to a week in half to be ready for your landscaping to be done.

I'm I only limited to the shapes that are on your website?  No, These are just the standard shapes and sizes but custom pools designs can be made.

I've been told that my neighbor waited 2 months with a hole in his backyard before the pool company showed up to install his pool.  Will that happen with you?  NO, because we dig our own hole as the walls are being assembled and we do our own plumbing from the pool to the filter system.

I'm confused, every company I speak to say they have the best pool, why is yours the best? Some of the reasons are: The Legacy pool is made of steel that can withstand the harsh New England weather, zinc coated on both sides, have the triple bend panels and offer the Paramount Vanquish unique self cleaning system.

 How many hours should I run my pump?  The pumps are designed to run for a 24 hr period.  However, if you do not want to run it that long we suggest you run it for at least 12 hours continuously.

How often should I backwash my filter or clean my cartridges?  You filter will have a guage on the top.  When the pressure build 8-10lb. higher it is an indication that the filter is dirty.  You can usually tell by looking at your returns to see if the flow is restricted.

How often should I test my pool & how?   At least 2-3 times a week.  You want to take a clean cup or small container, hold it upside down and bring it into the water about 1 arms length. Turn the cup upright to fill with water from that section, away from any returns. Use this water to do you test. Follow the directions on the back of the testing equipment you have. We also offer the service of testing you water in the store.  Bring in a fresh water sample to the store for us to test for you.  Make sure it is fresh and not sitting in the car all day or we will not be able to test it.

I must be alergic to chlorine because it irritates my eyes and skin.   There is a small percentage of people who are actually alergic to chlorine.  The majority of the time your eyes and skin get irritated is due from the Ph/Alkalinity being out of range or contaminants in the pool that requires the water to be shocked. For more on the water chemistry come in to see us or check the Basoc Element website.

When I swim I get eye burn and the pool has a "chlorine" odor, have I added too much chlorine?       NO! This indicates a need for more chlorine ( a shock treatment)... NOT LESS! Free chlorine is odorless. Come into the store and speak to one of our qualify water specialist.